Shipping & Returns
Canada
We ship for free anywhere in Canada on orders over $75 (before tax). For orders less than $75, the shipping cost is calculated based on the location as shown below. We strongly suggest placing orders over $75!
Shipping rates & times
We ship all orders as soon as possible, within 1-5 days. Our orders are shipped out of the Greater Toronto Area with expedited service. Tracking is included for most orders. Below are the shipping rates and estimated times to major cities within Canada (shipping times may vary and are based on business days).
| Toronto, ON | $9.50 | 2 day | Saskatoon, SK | $12.00 | 6 days |
| Ottawa, ON | $9.50 | 2 day | Vancouver, BC | $12.00 | 5 days |
| Montreal, QC | $9.50 | 3 day | Moncton, NB | $12.00 | 4 days |
| Quebec City, QC | $9.50 | 3 days | Charlottetown, PEI | $12.00 | 5 days |
| Winnipeg, MB | $12.00 | 5 days | Halifax, NS | $12.00 | 4 days |
| Calgary, AB | $12.00 | 5 days | St. John’s, NL | $14.00 | 6 days |
| Edmonton, AB | $12.00 | 5 days | Territories - YK, NW, NV | $16.00 | 8 days |
Free Local Pickups
In-person pickup is always welcome! We are located in Central Burlington, east of downtown. (No storefront) Please order as usual and choose pick-up option at checkout. You'll get a reply when your order is ready, usually within 48 hours.
USA / International
We ship for free anywhere in the USA on orders over $90 CAD. Depending on the destination, we ship via USPS, UPS, Canada Post, or third-party couriers. We use airmail service whenever possible. Tracking is provided for most USA orders, no tracking for orders for other countries. (Please note we may also use other mail service that doesn't include tracking, without notice.)
Tracking for international shipping (and sometimes for USA) is not available and we have no way to find out when it will arrive. Usually, air service can take from 4 days to up to 21 business days.
Shipping costs posted are based on the weight of the package, the service selected and the transportation distance from our shop in Burlington (Greater Toronto Area), Ontario, Canada. Buyers are responsible for paying additional customs charges if applicable.
Lost packages
Unfortunately, packages are sometimes lost for various reasons. If your package does not arrive, please don't hesitate to reach us. We will do our best to sort it out.
Shipping address/unclaimed orders
At the time of checkout, please verify the shipping information. If a package is returned to us due to a wrong address or the receiver is unable to claim it, and needs to be reshipped, additional shipping fees and handling fees will be required. We don't issue a refund for returned orders.
Other requests
If you have a unique shipping request, such as upgraded express shipping or a gift address, please send us the details before purchasing your item so we can work it out for you. Please email us at skippingstonesoap@gmail.com
Returns
Due to the nature of our products, we are not able to accept exchanges or returns. However, if you need a refund or are unhappy with our products at all, please contact us as soon as possible and we will be happy to work with you to find a solution.
If damage has occurred during shipping, please provide a short message with a photo of the damaged items within 7 days after delivery and we will respond with a solution.
Please email us at skippingstonesoap@gmail.com